Finally sorted. It took an hour and 20 minutes this morning, an hour and 15 minutes on Wednesday on the phone and 3 emails, to get a ticket for the South Stand via my flexi membership. It should take 2 or 3 clicks of a mouse.

The lady I spoke to today was far more helpful than Wednesday but did again try and get me off the phone by saying Ticketmaster were coming in this Afternoon and would sort it. That is what I got told on Wednesday (but that they were in Yesterday), so I pointed that out. When I did, she spoke to another member of staff who manged to sort it in a couple of minutes. They had the seat I purchased showing as a totally different person and as a season ticket seat, so there are some major flaws somewhere impacting them.

We are still waiting for a season ticket for my son and once more I had to go to the ticket office to get a paper ticket for the Catalan game. The club have no idea when this issue will be resolved. The communication blackout on this issue is appalling. The club must have a list of people still awaiting their season ticket so why can’t they be proactive and send paper tickets via post or delivery by hand until the issue is resolved.
I’m fully aware of potential 3rd party mitigating circumstances however, the total lack of communication on this is ridiculous even if there are legal issues in the background.
I’ve made my final communication on this matter to the club and won’t under any circumstances go to the ticket office to queue for a paper ticket on a match to match basis.

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

I have been sent a e-ticket, it seems to be working

Also got sent an e-ticket this afternoon.
Could have saved myself a trip to the ticket office if I’d of known. I’m pretty close to the ground so major issue but if I had to travel some distance to get to the ground I would be fuming. Still a pain in the arris.
Still don’t know why fans awaiting ST couldn’t have been advised that this was happening.
Obviously will be of zero use if don’t have an iPhone.