FORUMS > Wigan Warriors > Ticketmaster update |
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| Quote: MadDogg "Just to clarify - Rads' corner shop comment was not made in relation to fans complaining about the ticketing situation - more complaints about silly things like the colour of the shirt sponsor.
Just thought it was a little ironic given how amateurish the ticketing transition has been.'"
Thanks for clearing that up for me, saved someone getting some earache when i next call up
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| I've spent 25 mins on hold so far. Started in queue position 14 and have been number 10 now for about 15 minutes. On top of all the issues with the systems, clearly they aren't over staffed! You have to feel sorry for them because currently it must be a case of coming in for 9am and being absolutely battered until 5pm over an issue that isn't their fault. Issues are starting for Latics fans now as they're at the stage of registering new Ticketmaster accounts and loads are having problems. I think they've stopped responding to emails now as well (probably due to not having enough staff) because before Huddersfield you got a response easily enough but I've had nothing for over a week and a lot of Latics fans are saying the same.
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Rank | Posts | Team |
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| Finally sorted. It took an hour and 20 minutes this morning, an hour and 15 minutes on Wednesday on the phone and 3 emails, to get a ticket for the South Stand via my flexi membership. It should take 2 or 3 clicks of a mouse.
The lady I spoke to today was far more helpful than Wednesday but did again try and get me off the phone by saying Ticketmaster were coming in this Afternoon and would sort it. That is what I got told on Wednesday (but that they were in Yesterday), so I pointed that out. When I did, she spoke to another member of staff who manged to sort it in a couple of minutes. They had the seat I purchased showing as a totally different person and as a season ticket seat, so there are some major flaws somewhere impacting them.
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| Having read all the tales of woe on here and elsewhere, I decided from the beginning that I am damned if I'm going to spend hours on the phone to the ticket office hanging on; as far as I'm concerned, if it can't be sorted by email, then too bad. Fortunately I have a physical ST. And I shall make sure I always have one in future, too.
I agree with other posters that tonight's game is hardly the most enticing tie!
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Club Owner | 233 | |
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Oct 2003 | 21 years | |
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| Quote: Stanfax "Having followed yours and others' travails over the last few weeks , I consider myself fortunate to have received digital season tickets - notwithstanding that I'm classed as 18-21 (I'm 60) and my daughter is an adult (she's 19). Oh, and my 51 year old brother is an under 8...'"
Haha, made me laugh that!
Just for balance, weāve had no problems at all. Both our season tickets have been added to our phone wallets and Iāve also got two free season tickets added to mine for two of our grandkids.
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Rank | Posts | Team |
Player Coach | 1315 | No Team Selected |
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Jul 2005 | 19 years | |
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Apr 2024 | Apr 2024 | LINK |
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16487_1311752847.jpg Wigan home of league:d7dc4b20b2c2dd7b76ac6eac29d5604e_16487.jpg |
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| Another game on the horizon and still no season ticket. I have sent an email this morning
Good morning
I am once again sending an email regarding my season ticket. Itās the 30th of April and I still do not have the ticket that I paid for August 2023.
I am getting more frustrated, I have spent hours on the phone, wasted time queuing up and have sent numerous emails. As far as I am concerned I have done my bit. Going forward I will not
Be spending hours on the phone to the ticket office
Queuing for tickets
I am totally disgusted with how this issue has been handled. For the club to ignore the situation and not regularly inform customers of the issues is either poor management of a situation or the club treating long standing fans and ticket holders with contempt.
I would not expect to be treated like this by any service provider and I do believe that I like others have been more than patient with the club.
I do not expect a reply, previous contact attempts have been ignored.
Regards
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