Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.

I think someone should send screenshots of this topic to the club. The ticket office staff are the ones getting it in the neck, but the management mustn't be aware of the extent of the problems, or they would respond officially and in public. Wouldn't they?

I've spent 25 mins on hold so far. Started in queue position 14 and have been number 10 now for about 15 minutes. On top of all the issues with the systems, clearly they aren't over staffed! You have to feel sorry for them because currently it must be a case of coming in for 9am and being absolutely battered until 5pm over an issue that isn't their fault. Issues are starting for Latics fans now as they're at the stage of registering new Ticketmaster accounts and loads are having problems. I think they've stopped responding to emails now as well (probably due to not having enough staff) because before Huddersfield you got a response easily enough but I've had nothing for over a week and a lot of Latics fans are saying the same.

Finally sorted. It took an hour and 20 minutes this morning, an hour and 15 minutes on Wednesday on the phone and 3 emails, to get a ticket for the South Stand via my flexi membership. It should take 2 or 3 clicks of a mouse.

The lady I spoke to today was far more helpful than Wednesday but did again try and get me off the phone by saying Ticketmaster were coming in this Afternoon and would sort it. That is what I got told on Wednesday (but that they were in Yesterday), so I pointed that out. When I did, she spoke to another member of staff who manged to sort it in a couple of minutes. They had the seat I purchased showing as a totally different person and as a season ticket seat, so there are some major flaws somewhere impacting them.

Having read all the tales of woe on here and elsewhere, I decided from the beginning that I am damned if I'm going to spend hours on the phone to the ticket office hanging on; as far as I'm concerned, if it can't be sorted by email, then too bad. Fortunately I have a physical ST. And I shall make sure I always have one in future, too.

I agree with other posters that tonight's game is hardly the most enticing tie!

Haha, made me laugh that!

Just for balance, we’ve had no problems at all. Both our season tickets have been added to our phone wallets and I’ve also got two free season tickets added to mine for two of our grandkids.